Shiv Hari Heritage Hotel Refund Policy
Effective Date: 26 December 2023
1. General Policy
At Shiv Hari Heritage Hotel, our goal is to ensure a transparent and satisfying booking and cancellation experience. This refund policy applies to all reservations made directly through our hotel via phone, email, or official website.
2. Reservation and Prepayment
Reservation Confirmation: All bookings must be confirmed via call. Your booking will not be considered as confirmed if it is not intimated via call or mail.
–Prepayment- Some special offers and high-demand dates may require prepayment. This will be clearly communicated at the time of booking.
3. Cancellation and Modifications
–Non-Refundable Reservations: For non-refundable bookings, the total cost of the reservation may be charged any time after booking and is non-refundable in case of cancellation, modification, or no-show.
– Modifications- Changes to bookings are subject to availability and may incur additional charges. Modifications must be made 24 hours before the scheduled check-in to avoid penalties.
4. No-Show Policy
No-Show: If a guest does not check-in on the scheduled date, a no-show fee equivalent to the cost of the all stay plus taxes will be charged. The remainder of the reservation will be cancelled automatically.
5. Early Departure
–Early Departure: Should you choose to leave before your scheduled departure date, please inform the front desk at least 24 hours in advance. An early departure fee equivalent to one night’s stay may be charged.
6. Refunds
–Processing Refunds: Eligible refunds will be processed within 7 to 10 business days of the cancellation request. Refunds will be issued to the original method of payment.
–Non-refundable Deposits: Any deposits or payments described as non-refundable at the time of booking will not be eligible for a refund.
7. Special Circumstances
–Force Majeure: In the event of a force majeure, affecting your ability to travel (e.g., natural disasters, government travel restrictions), the hotel may provide a voucher for the amount paid, redeemable for future stays within one year of the original booking.
–Exceptional Circumstances: The hotel reserves the right to waive cancellation fees under exceptional circumstances with appropriate documentation.
8. Contact Information
For any queries or further clarification on our refund policy, please contact:
–Phone: 8005776797
– Email: shivhariheritage@gmail.com
9. Incase of dispute
Incase of any dispute arises between the hotel and any other parties, the jurisdiction of litigation will be Jodhpur, Rajasthan.(India)